Cancellation policy

This policy applies to all transfers, lounges and chauffeur services booked on aeroportexperiences.com. Last updated: 24 October 2026.

• You can cancel free of charge until 24 hours before the start of the service: the pickup time for a transfer, the start time for a chauffeur by the hour, the planned entry time for a lounge.
• Some services have a different deadline. When that is the case, it is shown in the search results, before you pay and in your confirmation email. The deadline in your booking always applies.

1. Open your booking with the View your booking button in your confirmation email, or go to My bookings and enter your order number and email address.
2. Choose Cancel booking. Before you confirm, the page shows the amount you will get back.
3. You receive a cancellation email straight away.

If you cannot cancel online, email info@aeroportexperiences.com or call / WhatsApp +32 493 64 13 11 with your order number. The time we receive your request counts as the cancellation time.

• Cancelled in time: full refund of the amount you paid.
• Cancelled after the deadline: the refund is the amount you paid minus the cancellation fee charged by the provider, which can be up to 100% of the price. The exact amount is shown before you confirm the cancellation.
• Refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.

If you do not show up and have not cancelled, or the driver cannot find you within the waiting time and you have not contacted the driver or us, the booking is a no-show and is not refunded.

• Delayed flight: for airport pickups the driver tracks your flight and adjusts to the actual landing time. You do not need to cancel or change anything.
• Cancelled or diverted flight: contact us as soon as possible. We will try to move your booking to a new time. If that is not possible, the normal cancellation rules apply; we ask the provider to waive the fee, but cannot guarantee it.

Need another time, date or address? Contact us before cancelling. If the provider can make the change, you keep your booking and only pay or receive any price difference.

If a booking cannot be carried out because of us or the provider, you get a full refund. We will also try to offer you an equivalent alternative.

Email info@aeroportexperiences.com or call / WhatsApp +32 493 64 13 11 (24/7). Please always mention your order number (AE-…).