Privacy policy

This privacy policy explains how we collect, use and protect your personal data when you use aeroportexperiences.com and book our services. Last updated: 15 October 2026.

Who we are
The data controller is PAXVEL SRL, Boulevard de l'Empereur 10 , 1000 Bruxelles, Belgium ("we", "us"). Questions about your data: info@aeroportexperiences.com

What data we collect

• Booking details: lead passenger name, email address, phone number, number of passengers and luggage, flight number, pickup and drop-off addresses, date and time, and any notes you add.
• Payment: payment is handled by Stripe on its secure page. We never see or store your full card number. We receive the payment status, amount and the last digits of the card.
• Technical data: IP address, browser type and pages visited, used for security, fraud prevention and (with your consent) statistics.
• Messages: what you send us by email or WhatsApp.

Why we use it and on what legal basis

• To provide and manage your booking, send confirmations, driver details and updates (performance of a contract).
• To process payments, refunds and invoices, and to meet tax and accounting obligations (legal obligation).
• To protect the site against fraud and abuse (legitimate interest).
• For statistics and measuring our advertising, only if you accept these cookies (consent).

Who we share it with

• Paxvel Hub and the local transport or lounge provider that carries out your booking. The driver receives your name, phone number, flight and pickup details.
• Stripe for payments.
• Brevo for sending booking emails.
• Photon / OpenStreetMap for the address search (only the text you type, never your name).
• Google for statistics and advertising measurement, only with your consent (see Cookies).
• Our hosting provider, which stores the site and database.

We do not sell your personal data.

International transfers
Some providers may process data outside the European Economic Area, for example to serve a transfer in that country. Such transfers are protected by an adequacy decision, the EU–US Data Privacy Framework or standard contractual clauses.

How long we keep it
Booking and payment records are kept as long as required by Belgian tax and accounting law. Other data is deleted or anonymised when it is no longer needed.

Your rights
You can ask for access to, correction or deletion of your data, restrict or object to its use, ask for a copy of it (portability) and withdraw consent at any time. Write to info@aeroportexperiences.com. You can also complain to the Belgian Data Protection Authority (www.dataprotectionauthority.be).

Cookies
We use a small number of cookies. Essential cookies are always on because the site cannot work without them. Analytics and marketing cookies are only set after you agree in the cookie banner. You can change your choice at any time with Cookie settings at the bottom of every page.

Essential cookies (always on)

• aesid: keeps your search, selected vehicle and booking session. Deleted when you close your browser.
• ae_consent: remembers your cookie choice. Kept for 6 months.
• Stripe: Stripe sets its own cookies on its payment page to process the payment and prevent fraud. See Stripe's cookie policy.

Analytics cookies (only with your consent)

• _ga, _ga_*: Google Analytics, provided by Google Ireland Limited. They tell us how many people visit the site, which pages they view and whether a booking was completed. Kept for up to 2 years.

Marketing cookies (only with your consent)

• Cookies from advertising partners such as Google Ads (for example _gcl_au, up to 90 days) to measure which of our ads lead to bookings.

What we share with Google
We never send your name, email address, phone number or addresses to Google. For measurement we only share the pages you visit, the type of service you searched for and, after a booking, the booking number and the amount. If you refuse analytics and marketing cookies, Google tools on this site run in a restricted mode that does not store cookies on your device. More information: How Google uses information from sites that use its services.

Changes
We may update this policy. The date at the top shows the latest version.