Terms and conditions

These terms apply to every booking made on aeroportexperiences.com (the "site"). The site is operated by Paxvel SRL, Boulevard de l'Empereur 10, 1000 Brussels, Belgium, VAT BE 1015.153.795 ("Aeroport Experiences", "we", "us"). Please read them before you book. Last updated: 24 October 2026.

We are an intermediary. We buy airport transfers, lounge access and chauffeur services from our supply partner network (Paxvel Hub and the independent local companies it works with) and sell them to you at the total price shown on the site.

• Your booking and payment contract is with us.
• The service itself is carried out by the local transport company, lounge operator or chauffeur company named or described in your booking (the "provider"). The provider is responsible for performing the service and for its vehicles, drivers, staff and premises.
• We check that each booking is passed to the provider correctly and we help you before, during and after your trip.

• Prices are shown in euros and include VAT.
• Transfer and chauffeur prices are per vehicle, not per person, for the passengers and luggage you entered.
• Lounge prices are per person, as shown for each lounge.
• A price shown in the search results is held for 30 minutes. If it changes before you pay, we show you the new price before you continue.
• Anything that is not listed in your booking (for example an extra stop, a detour or extra hours) is not included.

• You book by choosing a service, entering the passenger details and paying online.
• Your booking is confirmed only when we send you a confirmation email with an order number (AE-…) and a provider reference. Until then no contract exists.
• We only sell services that the provider confirms instantly. If, exceptionally, a provider cannot confirm a booking after payment, we contact you and either offer an equivalent alternative or refund you in full.
• For transfers you receive the driver's name, phone number and vehicle plate, normally the day before your trip.

• You pay the full price by card when you book. Payments are processed securely by Stripe; we never see or store your full card number.
• Your bank may ask you to confirm the payment (3D Secure).
• Refunds are made to the card used for the booking.

You are responsible for giving correct and complete information: the lead passenger's name, a mobile number we can reach during the trip, your email address, flight number, pickup and drop-off addresses, date and time, and the number of passengers, children and bags. The vehicle is chosen on the basis of this information. If you travel with more passengers or luggage than booked, the driver may refuse to carry them or ask you to book an additional vehicle.

Children must travel in a child seat where the law requires it. Mention child seats and other requests (such as extra luggage or mobility needs) in the booking notes. We pass them to the provider, but requests are only guaranteed when they are confirmed in your booking.

• For airport pickups the driver tracks your flight and waits for you in the arrivals hall with a name sign, unless your booking gives another meeting point.
• The free waiting time is shown in your booking. Keep your phone switched on and contact the driver or us if you are delayed at passport control or baggage claim.
• If you cannot be found within the waiting time and have not contacted the driver or us, the booking is treated as a no-show and is not refunded.

To change the date, time, address or passengers, contact us as early as possible with your order number. Changes depend on the provider's availability and may change the price. If a change is not possible, you can cancel under the cancellation policy and book again.

You can cancel online from your booking page. Free cancellation applies until 24 hours before the service, unless your booking shows a different deadline. Full details are in our cancellation policy.

No right of withdrawal. Under EU consumer law (Directive 2011/83/EU, article 16), the 14-day right of withdrawal does not apply to passenger transport and leisure services booked for a specific date. Our own cancellation policy applies instead.

Passengers must wear seat belts and follow the driver's safety instructions. Smoking, vaping and illegal substances are not allowed in the vehicles. The driver may refuse to carry passengers who are aggressive, clearly intoxicated or who put the safety of others at risk; in that case no refund is due. Damage or exceptional cleaning caused by passengers may be charged by the provider.

Keep valuables, documents and medicines with you. Check the vehicle before you leave it. If you lose something, contact us with your order number and we will ask the provider to look for it.

• We are responsible for arranging your booking correctly, passing your details to the provider and handling your payment and any refund.
• The provider is responsible for carrying out the service.
• Plan your trip with reasonable time for check-in and security. Neither we nor the provider are liable for a missed flight or connection caused by circumstances outside our control, such as traffic, weather, road closures, strikes or authority decisions.
• To the extent permitted by law, our liability for any booking is limited to the price paid for that booking. This limit does not apply to death or personal injury caused by our negligence, to fraud, or where mandatory consumer law does not allow it.

Neither we nor the provider are liable if a service cannot be carried out because of events outside reasonable control (force majeure), such as extreme weather, natural disasters, war, strikes, epidemics or decisions of authorities. If a booked service cannot take place for such a reason, we refund what the provider refunds to us and help you find an alternative.

If something went wrong, tell us within 30 days after the service at info@aeroportexperiences.com, with your order number. We reply within 14 days. If we cannot solve it together, you can contact the Belgian Consumer Mediation Service (mediationconsommateur.be / consumentenombudsman.be).

We use your personal data only to arrange and manage your booking, as described in our privacy policy.

These terms are governed by Belgian law. Disputes go to the courts of Brussels. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of your country of residence and may also go to the courts there.

Paxvel SRL
Boulevard de l'Empereur 10, 1000 Brussels, Belgium
VAT BE 1015.153.795
Email:book@aeroportexperiences.com
Phone and WhatsApp: +32 493 64 13 11 (24/7)